Tag Archive
Open Thread: The Art of Apology
by Kathryn Magura I screwed up. I unintentionally made someone upset. When I realized this, I had two options: 1. To ignore it and hope it would blow over, or 2. Apologize. I am a firm believer in the power of a genuine apology, so it would have been hypocritical of me to do anything [...]
Receiving and Responding to Student Feedback
by Kathryn Magura Working in housing operations, and having a high standard for customer service, I often struggle with determining how best to solicit feedback from residents. I hear the complaints, and occasional thanks for services provided, but how can I seek out feedback on a consistent bases? Do we have enough avenues to provide [...]
Moments that Matter: Why I Work in Student Affairs
by Kathryn Magura Tell us about a special moment with a student that highlights why you work in student affairs. When I saw my blog prompt for this week, my mind immediately began spinning with memories of how I have assisted students over the years. I serve over 4000 students in our residential communities on [...]
Utilizing Technology to Enhance the Customer Service Experience on a College Campus
by Kathryn Magura Hi, my name is Kathryn, and I believe college students should be treated like customers. Yes, I have a Masters degree in Higher Education Administration, and yes I am aware of the developmental changes college students are going through as they matriculate through their college experiences. That said, I believe that more [...]
